Troubleshooting & Problem Resolution
Is support in case of malfunction necessary there are different options available. On standardized channels you can reach the LTB service by email, telephone or telefax. If possible your questions will be replied at this point otherwise you will be linked to the particular specialists at LTB, e.g. for spare and wear parts, to the automation technicians or to the process technology department.
If it appears to have a possibility for a contact to a competent contact person around the clock can this provided within the scope of an 24/7 service contract. You get engineers and technicians from the commissioning team as a contact person. They can use various remote service applications to expand into the depth of the plant control system and support you in analyzing and correction of faults.